Guest Policies

A few practical things, so that everyone knows where they stand. Nothing here is meant to be formal; it's simply how we keep Sanctuary Cliff beautiful, safe, and a pleasure for every guest who follows you.

Your stay

Check-in is from 3:00 PM · Check-out is at 11:00 AM. If your flights make either awkward, tell us and we'll do what we can.

Minimum check-in age: 18.

ID check. Upon arrival we will ask you to show your ID or passport.

Occupancy. Sanctuary Cliff sleeps 12 guests across six bedrooms, and up to 14 where families use the queen sofa bed in the primary suite. Please confirm your final numbers before arrival; we're unable to accommodate more than the agreed party, and the villa is prepared specifically for your group.

Children are very welcome. A crib, high chair and playpen are available on request — just let us know in advance.

Visitors, vendors and events

Parties are not allowed.

Only registered guests are allowed in the guestrooms. No outside guests, vendors or events are permitted at Sanctuary Cliff without prior approval from the manager and homeowner.

This isn't meant to be restrictive. We're delighted to host celebrations, gatherings and quiet weddings — we simply need to plan them with you properly, so the villa, the staff and your neighbours are all set up for it. Talk to us first and we'll almost always find a way.

The house

Smoking is not permitted anywhere at Sanctuary Cliff — indoors or out.

Pets — Pets are not accommodated; please talk to us if you have a specific need.

Power. Temporary power outages and fluctuations can occur without warning due to local utility maintenance, grid strain or severe weather. Please inquire for more information.

Safety features at this property include a fire extinguisher and a first aid kit.

This property does not have elevators.

Please treat the villa as your own. Our team is here to help with anything at all, and nothing is a bother.

The pool, rooftop and cliff

The rooftop is the best part of Sanctuary Cliff, and we want you completely at ease there — which means being straightforward about a few things.

There is no lifeguard on duty. All swimming is at your own risk.
Children must be supervised by an adult at all times, in and around the pool and hot tub.
Please don't swim alone, and please don't swim after drinking.
No diving. The pool is not depth-rated for it; depths are marked.
No glass on the pool deck — ask our team and we'll bring the acrylic ware.
The cliff edge is beautiful, and it is a cliff. Please stay behind the railings, take particular care after dark, and keep children well away from the boundary.
Surfaces are slippery when wet — around the pool, on the stairs and on the terraces.

Excursions and activities

Our concierge is delighted to arrange tours, excursions, transport, spa treatments and activities during your stay.

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

These are provided by independent operators, not by Sanctuary Cliff. We only work with operators who are properly licensed and insured, and we'll always tell you the cost before we book — but the activity itself is theirs, and participation is at your own risk. We'd recommend travel insurance for any Caribbean trip, particularly between June and November.

Damage

We ask for a refundable damage deposit of US$1,500, returned after departure once the villa has been checked.

Ordinary wear is ours, not yours. Scuﬀs, fading, small marks, and linen that wears with washing are simply the cost of a house being lived in — we'd never charge a guest for those.

We do ask guests to cover: breakage, burns, stains that can't be removed, missing items, and damage caused by misuse or by exceeding the agreed occupancy.

If something does get damaged, please just tell us — accidents happen and we'd far rather hear it from you. Where a charge applies, we'll show you photographs and the replacement cost before anything is deducted, and we price replacements at what it genuinely costs to replace the item in Jamaica, including shipping and fitting. A full replacement schedule is maintained and available on request.

Staff and gratuities

Our team is included in your stay and there to look after you. Gratuities are entirely at your discretion — if it's helpful, 10–15% of the rental is customary in Jamaica for a fully staﬀed villa, usually left with the property manager at the end of your stay to share among the team. Please never feel obliged.

Booking terms

Full booking terms, including our deposit, payment schedule, cancellation policy and hurricane provisions, are provided in writing with your reservation confirmation. We're happy to send them at any point before you book — just ask.

Questions

Anything at all — contact@sanctuarycliﬀ.com or +1 (876) 382-6128. We'd always rather answer a question before you book than have you wonder.